We're here to help

Email mip@gmx.biz with your app version, Windows version and the steps that lead to the problem. Remove personal details from screenshots and do not send backups or receipts.

Phone upload can't reach the PC

Phone and PC must be on the same Wi-Fi. Guest networks and VPNs often separate devices. Allow Belegora on private networks in Windows Firewall. The QR code is valid for 15 minutes.

Text recognition suggests nothing

Text recognition uses Windows OCR and needs the Windows language pack for the receipt's language (Settings › Time & language). Well-lit, straight photos help.

I don't get notifications

Belegora must be running; turn on start with Windows in the settings. Also check Windows notification settings and Do not disturb.

How do I back up my data?

Belegora backs up automatically, including attachments. Also keep a ZIP backup on another drive regularly.

How do I move to a new PC?

Create a backup, copy it to the new PC, install Belegora and restore the backup.