General Product Support
support@wardex.devUse for setup questions, rollout help, operator issues, release regressions, or integration guidance.
- Evaluation and first-run help
- Deployment and upgrade guidance
- Console, API, and evidence export issues
Support
Support, licensing, and disclosure in one place.
This is the canonical Wardex support page. Use support@wardex.dev for product, deployment, evaluation, and licensing questions. Use security@wardex.dev or the private advisory flow for sensitive security reports.
Response Paths
Send the request to the right lane.
Commercial and Licensing
support@wardex.devUse for production licensing, support renewals, procurement, or rollout planning.
- Community guidance
- 72h email
- 24h email
- 8x5 business coverage
- 24/7 enterprise coverage
Security and Responsible Disclosure
security@wardex.devUse for vulnerabilities, exposed credentials, supply-chain concerns, or any issue that should stay private.
- Email the summary and affected version
- Prefer the private GitHub advisory flow for proofs
- 90-day default coordinated disclosure window
Before You Email
Make the first reply useful.
Version and install channel
Include the Wardex version plus whether you installed from source, release archive, APT, RPM, Homebrew, container image, or Helm.
Deployment shape
Say whether this is evaluation, a live control plane, an air-gapped rollout, or a staged fleet deployment.
Exact failure and expected result
Attach the failing route, page, or command plus what you expected to happen instead.
Proof artifacts
Logs, screenshots, request IDs, support bundles, and deployment trust reports save a lot of back-and-forth.