Support Center

Quick Help

🔧 Common Issues

AppSweep can't find my apps

Make sure you've granted AppSweep access to your Applications folder:

1. Open AppSweep
2. Click "Grant Access" or go to Settings → Folder Access
3. Select your /Applications folder when prompted
4. Click "Select" to confirm

Updates aren't being detected

Some apps may not be detected for various reasons:

• The app doesn't use a supported update mechanism
• The app's update feed is temporarily unavailable
• You're already on the latest version

Try clicking "Refresh" to force a new scan, or report the missing app to us.

Update link won’t open or download failed

If an update link won’t open or a download fails:

• Open the update link again from AppSweep
• Check your internet connection
• Ensure you have enough disk space
• Try downloading again later (the server might be busy)
• Check if the app's website is accessible

⌨️ Keyboard Shortcuts

Shortcut	Action
⌘ + R	Scan for updates
⌘ + ⇧ + U	Open update links
⌘ + ,	Open Settings
⌘ + ?	Open Help
⌘ + W	Close Window
⌘ + Q	Quit AppSweep

📋 System Requirements

• macOS Version: macOS 14.0 (Sonoma) or later
• Processor: Apple Silicon or Intel (Universal Binary)
• Memory: 4 GB RAM minimum
• Storage: 50 MB for the app (plus space for downloaded installers)
• Internet: Required for update checking

Contact Us

Have a question, bug report, or feature request? Fill out the form below or email us directly at mip@gmx.biz.

Your Name

Email Address

Subject Select a topic... Bug Report Feature Request App Not Being Detected Purchase Issue General Question Other

Message

💡 Tip: For bug reports, please include:

• Your macOS version (e.g., macOS 14.2)
• AppSweep version (found in AppSweep → About)
• Steps to reproduce the issue
• Any error messages you see

Send Message

Additional Resources

Report Missing Apps

If AppSweep isn't detecting updates for an app you use, let us know! We're constantly expanding our crowdsourced database to cover more apps. Send us an email with:

• The app name and developer
• Where you downloaded it from
• The app's website (if known)

Beta Program

Want to test new features before they're released? We occasionally run beta tests for major updates. Email us with "Beta Program" in the subject to express interest.

Business & Enterprise

Managing multiple Macs in your organization? Contact us about volume licensing or enterprise features.