More than 15 years in IT service delivery and technical projects.

IT Administrator

nursIT Institute GmbH · Healthcare software, Germany

• Third-line application support, troubleshooting, release coordination and work with the development team.
• Fault analysis, reproduction, log and data inspection, and coordination with development.
• FHIR R4, SQL and REST integration logic, plus test, release and customer coordination.

Independent research preparation — MPhil in cybersecurity

General Sir John Kotelawala Defence University · Independent, Sri Lanka

• Focused academic phase Apr 2025 – Jan 2026; continued alongside employment since.
• MPhil preparation in cybersecurity and malware classification, alongside the B.Sc. Computer Science (completed August 2026, GPA 3.91, summa cum laude).
• Two peer-reviewed IJRC articles, further preprints, and peer-review service for the Faculty of Computing.

Specialist IT Consulting

Medifox DAN by ResMed · Healthcare software, Germany

• IT project coordination and internal 3rd-level support for network, infrastructure and database.
• DevOps interface between development and IT operations, including user and system administration.
• Tests, rollouts, escalations and process improvements during live operations.

Professional development — delivery, agile & cybersecurity

GFN GmbH · Germany

• Certification programme: Scrum Master, Product Owner, PRINCE2 7 Foundation & Practitioner, ITIL 4, DevOps Foundation, EC-Council Security Essentials.
• IT project coordination with agile project management, Kanban/Jira, risk management and stakeholder communication.
• Cybersecurity, network defence, ethical hacking, digital forensics and cloud/IT support.

Lead Deal Architect / Presales Project Manager

Getronics Germany GmbH · Enterprise IT services

• Enterprise solutions and bid architecture for DAX-listed and international corporate accounts; won projects representing more than €40M in revenue.
• Led presales, solution design and proposal projects from qualification through to award.
• Architecture, cost, risk and governance concepts, including customer presentations at decision level.

Sectors  Global automotive manufacturing · Multinational chemicals · German insurance · European banking

Project Manager

NSC Global GmbH · Managed IT & field services

• Steered IT and field-service projects from planning through to operational handover.
• Customer coordination across a multi-account portfolio of retail, industrial and insurance clients.
• Budget, risk, resource and financial control with early escalation.

Sectors  European retail · Industrial engineering · Automotive · Global insurance broking

Manager GIS D-A-CH

NSC Global GmbH · Germany, Austria, Switzerland

• Led 16 technical specialists across Germany, Austria and Switzerland.
• Resource planning, escalation handling and process optimisation in infrastructure and field service.
• Built a training and development framework for delivery quality and stable transitions.

Account & Service Delivery Manager

NSC Global GmbH · Managed services, DACH & UK

• Managed services with level 2/3 escalation ownership for banking, telecommunications and IT-services accounts.
• Customer, SLA, contract and service communication bridging delivery and engineering.
• Commercial ownership of the account portfolio: profitability, billing volume and contract steering.

Sectors  Global investment banking · International telecommunications · Enterprise IT services

IT Consultant / E-Commerce Administrator

BIMA Elektro / WowiTec · Germany

• CRM, database, backend-shop and e-commerce administration.
• Linux and Windows server operations plus technical webshop support.
• SEO, webshop and IT optimisation with a cost-reduction focus.

Founder & Consultant

Picker Consulting / pimiTool UG · Germany

• Full ownership of customer and supplier relationships.
• Managed worldwide import and export processes.
• Global sales and marketing of medical and IT devices; pimiTool is registered as a software copyright.

Senior Systems Engineer

BSS Business Software Solutions GmbH · Germany

• IT infrastructure development and customer-side operations.
• Microsoft Lync, SharePoint and customer-facing infrastructure support.

System Administrator

ALTEC Solartechnik AG · Germany

• Managed the complete IT infrastructure: 25 servers and 350 clients across four countries.
• 3rd-level support, maintenance, fault analysis and rollout planning for new software.