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Frequently Asked Questions

How does ShotSift work?

ShotSift scans your photo library entirely on your device using Apple's built-in frameworks. It analyzes photos to find duplicates, screenshots, blurry images, and more. All processing happens locally on your iPhone or iPad - your photos never leave your device.

Is my data private and secure?

Absolutely! ShotSift is built with privacy as the top priority:

  • All photo analysis happens on your device
  • No photos are uploaded to any server
  • No tracking or analytics
  • No third-party SDKs
  • Works completely offline

Your photos stay yours, always.

Why do some photos appear blurry?

Photos stored in iCloud may appear blurry in the preview if they haven't been downloaded to your device yet. Look for the cloud icon on thumbnails - this indicates the photo is in iCloud. You can:

  • Long-press any photo to view it in full resolution (downloads from iCloud)
  • Enable "Allow iCloud downloads" in scan options to download photos during scanning

What's the difference between free and premium?

Free features include:

  • Duplicate detection
  • Screenshot detection
  • Burst photo detection
  • Live Photo detection
  • 25 free deletions per day

Premium adds:

  • Similar photo detection with AI
  • Best shot suggestions
  • Blurry photo detection
  • Large video finder
  • Unlimited deletions

How do I delete photos?

After running a scan:

  1. Tap on any category (Duplicates, Screenshots, etc.)
  2. Select the photos you want to delete by tapping them
  3. Tap the "Delete" button
  4. Confirm the deletion

Deleted photos are moved to "Recently Deleted" in the Photos app where they'll be permanently removed after 30 days (or you can delete them immediately from there).

Can I undo deletions?

Yes! When you delete photos through ShotSift, they're moved to the "Recently Deleted" album in the Photos app. You have 30 days to recover them before they're permanently deleted. Just open the Photos app, go to "Recently Deleted," and restore any photos you want to keep.

How does duplicate detection work?

ShotSift uses cryptographic hashing to identify exact duplicates by comparing the binary data of photos. This is extremely accurate and fast, even with large photo libraries.

What are "similar photos"?

Similar photos are near-duplicates - photos that look very similar but aren't identical. This feature uses Apple's Vision framework to analyze photo content and group similar images together. It's perfect for finding multiple shots of the same scene and picking the best one.

Does ShotSift work on iPad?

Yes! ShotSift is fully optimized for iPad with support for landscape and portrait orientations, split-view multitasking, and a beautiful sidebar navigation interface.

How do I restore my purchase?

If you purchased ShotSift Premium on another device or after reinstalling the app:

  1. Open ShotSift
  2. Tap the Premium/paywall screen
  3. Tap "Restore Purchases"

Your purchase is linked to your Apple ID and will be restored automatically.

Why does the scan take a long time?

Scan time depends on your library size and which features you enable. Processing thousands of photos with AI-powered features like similarity detection and blur analysis is computationally intensive. The app does all this on your device to protect your privacy, which takes more time than cloud-based solutions but keeps your photos secure.

Tips for faster scans:

  • Use the photo limit option to scan fewer photos
  • Disable premium features if you don't need them
  • Keep your device plugged in during large scans

Can I cancel my purchase?

ShotSift Premium is a one-time purchase (not a subscription). If you're not satisfied, you can request a refund directly from Apple:

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find your ShotSift purchase
  4. Select "Request a refund"

Apple typically processes refund requests within 48 hours.