A clear answer. A direct contact.

Check microphone permission for NightTalk in system Settings. If purchases are still being checked, wait and try again. If the free nights are used, restore eligible Pro access. Disconnect an unexpected Bluetooth audio route and try again. Do not reinstall as a first troubleshooting step: local nights can be lost.

Calls, another app’s audio session, or microphone-route changes may interrupt capture. Return to NightTalk and read its status. If it remains paused, use Stop and Create Summary, then start a new session when ready. Do not force-quit to finish a night: unfinished sessions are discarded on the next launch. Recording guide.

The night has reached its candidate-storage limit: 20 clips or approximately 10 minutes of candidate audio. New clips are no longer saved, even though the microphone session remains active. Stop to review saved events. Continuous background sound can use the limit early; reduce avoidable room noise before starting another session.

NightTalk detects candidates, then applies local speech-like filtering. It can miss quiet or distant speech and retain other sounds. Check microphone access, placement, interruptions, and the candidate-limit warning. Try the short practice session. No events is not evidence that you did not speak during the night.

Confirm Pro is active, On-device Transcription (Pro) is on, and Speech recognition access is allowed. Select the language you expect and test a new session. On-device recognition may not be available for your device or language. Changing a setting does not automatically transcribe old nights. Recording and playback do not require transcription.

Check that HealthKit Sleep Import is enabled and that you chose to share sleep data. A source must have saved sleep samples overlapping the session before NightTalk processes it. Apple does not disclose read-denial status to apps; no results can mean no access or no data. Late-synced samples are not automatically imported into old nights.

Apple purchases need an internet connection. Use Try Again if the plan catalog fails to load. To recover access, choose Settings → Restore Purchases with the purchasing Apple Account. Pending approval, an expired subscription, or a refund can affect access. If the problem remains, email the displayed error text; never send card details or an Apple Account password.

Use Manage Subscription in NightTalk Settings or your Apple Account subscription settings to manage renewal. Uninstalling does not cancel a subscription. For refunds, use Apple’s Report a Problem service; Apple determines eligibility. NightTalk support cannot cancel or refund an Apple purchase on your behalf.

Support has no remote access to your recordings and cannot recover deleted or uninstalled content. Stop recording and finish analysis, then use Settings → Delete All NightTalk Data to remove local night content. Restore Purchases restores eligible Pro access, not your nights. See retention and deletion.